Return Policy

Return Policy

If you are not 100% delighted with your purchase, VMInnovations will gladly accept your return within 30 days if your warranty permits. Please contact our Customer Service team to obtain an RMA (Return Merchandise Authorization) within 30-days of delivery. To ensure a speedy return, all returned items require an RMA. Items without an RMA may be delayed or returned to the sender.

Note: Return shipping from Canada is not covered and is therefore the responsibility of the customer.


Return Process

To return merchandise, please use one of the following methods:

Within 30 Days of Delivery

Please contact our customer service team to arrange the return of your purchase within 30 days from date of delivery. Return shipping charges will be deducted from the refund issued when a return is initiated for reasons that are not the direct result of actions (error, damage, defect, etc.) on the part of, its partners, or affiliates.

Upon receiving, your return will be processed within 2-3 business days. You will receive a notification when your return has been processed.

Please allow approximately 2-3 business days for processing. You will receive a notification when your return has been processed.


Refund Process

For your safety, we will issue a refund to the card that was used to pay for your purchase. Normally it takes about 2-3 business days after we receive the package for your return to be processed. If you paid with store credit, that credit will be put back on your VMInnovations account. There is no restocking fee applied to any returned goods. We will do our best to keep you informed throughout the process via email. If you have any questions, please don’t hesitate to give us a call at 1-866-639-9320.