VMInnovations is proud to offer fast, free shipping every day. Items are typically delivered between 1-3 days.
Most orders placed before 2:00 PM CST ship the same day.
Free Shipping Details
- Our free shipping service is standard ground shipping with FedEx, USPS, or a regional carrier.
- Items are usually delivered in 1-3 days, but some may take up to 5 days.
- Some orders may require a signature before delivery.
- At this time, we only offer free shipping inside the 48 continental United States.
- Free shipping is not available for APO/FPO.
- Some items can be shipped to Alaska, Hawaii, or Puerto Rico. Please note free shipping does not apply to these locations. You will need to select the AK/HI/PR shipping in your cart.
- We are currently unable to ship items internationally.
Freight Shipping Information (LTL)
Some items are too large to be shipped with a regional carrier, FedEx, or USPS, and we ship these items with our freight carriers.
Please read the information below so you fully understand the delivery process and requirements.
We will need your phone number for the delivery. The carrier will need to call you in order to set up a delivery time. Please make sure the number you provide during checkout is the best one to reach you. If paying with PayPal, please make sure the number on your account is accurate.
You'll need to inspect your package upon arrival before you sign. If your order arrives damaged, you should sign "DAMAGED" on the delivery receipt. If the item is damaged to the point that it is not usable, you can refuse the item.
Please notify and, if possible, send photos of any damage to firstname.lastname@example.org, along with your order number. A member of our Customer Experience team will reach out to you with further instructions.
At this time, we do not offer "in-home" deliveries. Your shipment must be delivered to the curbside and will require a signature. Please be sure you are able to move the item after it arrives, as the carrier will not be able to assist.
We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Experience team at 866-639-9320. Please note that if we are unable to cancel your order before it ships, you will be responsible for the shipping charges.
If the item is returned from the freight company for any reason other than damage, additional shipping or storage fees may apply. Reasons may include invalid or incorrect address information, and incorrect phone number or contact information, or failing to schedule or missing an already scheduled delivery appointment.
If the item is delivered and a return is requested, the freight shipping fees will be deducted from the final refund amount.
Wish I Purchased Sooner!
I spent A LOT of time looking at inflatable hot tubs and Iâ€™m so glad I finally purchased this one. It isnâ€™t the cheapest one on the market but it also isnâ€™t the most expensive. Shipping was fast. The directions are terrible (but you can figure it out). Setup in about 30 minutes took another 30-45 to fill and about 24 hours to get to temperature. The water is super hot and the heat holds well with the cover on overnight even if the heaters are off. The bubblers are fun and relaxing!
We love it
My wife and I use the tub for relaxation and to let the hot water sooth aching muscles and sore joints. We live in northern MI, so we have to bring it in because it doesn't work when temp is less than 40, so we put it in our finished basement on a tile floor. We worried about humidity, but with the top on we don't have that problem. The first tub we received had a small pin hole on the wall, right where the tub was folded for shipping. I contacted the company and they shipped another whole unit out right away, no problems at all. The customer service was simply outstanding. I worried about there being no seats (you sit on the bottom of the tub) but that is also not an issue. The height of the tub is perfect for getting in and out, and for sitting on the bottom. I also worried out it having just air jets and not water jets like a bigger hot tub, again not an issue, it's great. you can't go wrong with getting this tub.
Sandy from Lewiston, NY
I purchased this spa in 2016 under the name of LAY-Z-SPA. Loved it. First summer in Upstate NY this spa was great. Summer of 2017, it was good, except for the weather, so I took it down early. This year set it up, held water for a little over 5 days and no one (me) had gone in yet. Father's Day, I was all ready to go in, turned around to sip my beverage, when I turned back around the spa was going down in slow motion "like the Titanic". When I called to see what they could do for me, that happy, experienced, and ready to work for us representative they promise you, good luck getting with them. This was their solution: buy a new liner, which I checked there were no leaks, for $150.00 + 44.95 shipping and handling. REALLY? I used it for one summer and a partial of another. I would not tell anyone to purchase this spa. Very unhappy with the service I received. Also, when I asked to speak to a supervisor, she had a representative return my call. When I ask to speak to a supervisor that's exactly what and who I want to speak to, period!!!!!