VMInnovations is proud to offer fast, free shipping every day. Items are typically delivered between 1-3 days.
Most orders placed before 2:00 PM CST ship the same day.
Free Shipping Details
- Our free shipping service is standard ground shipping with FedEx, USPS, or a regional carrier.
- Items are usually delivered in 1-3 days, but some may take up to 5 days.
- Some orders may require a signature before delivery.
- At this time, we only offer free shipping inside the 48 continental United States.
- Free shipping is not available for APO/FPO.
- Some items can be shipped to Alaska, Hawaii, or Puerto Rico. Please note free shipping does not apply to these locations. You will need to select the AK/HI/PR shipping in your cart.
- We are currently unable to ship items internationally.
Freight Shipping Information (LTL)
Some items are too large to be shipped with a regional carrier, FedEx, or USPS, and we ship these items with our freight carriers.
Please read the information below so you fully understand the delivery process and requirements.
We will need your phone number for the delivery. The carrier will need to call you in order to set up a delivery time. Please make sure the number you provide during checkout is the best one to reach you. If paying with PayPal, please make sure the number on your account is accurate.
You'll need to inspect your package upon arrival before you sign. If your order arrives damaged, you should sign "DAMAGED" on the delivery receipt. If the item is damaged to the point that it is not usable, you can refuse the item.
Please notify and, if possible, send photos of any damage to email@example.com, along with your order number. A member of our Customer Experience team will reach out to you with further instructions.
At this time, we do not offer "in-home" deliveries. Your shipment must be delivered to the curbside and will require a signature. Please be sure you are able to move the item after it arrives, as the carrier will not be able to assist.
We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Experience team at 866-639-9320. Please note that if we are unable to cancel your order before it ships, you will be responsible for the shipping charges.
If the item is returned from the freight company for any reason other than damage, additional shipping or storage fees may apply. Reasons may include invalid or incorrect address information, and incorrect phone number or contact information, or failing to schedule or missing an already scheduled delivery appointment.
If the item is delivered and a return is requested, the freight shipping fees will be deducted from the final refund amount.
Bestway pool not so best filter is no good
The pool is OK the only thing great was that it was delivered quickly. I still think that I overpaid, I made multiple orders as well hopefully one will come through. This item was just left at my door the box was punctured. Had I been there to see the package I would not accepted with the hole in the box. I had our landscaper flatten out the area so that I can place it on an even plot as suggested. I am afraid that when my 11-year-old is swimming around with all the movement that it may collapse. I do not feel that it is sturdy and I feel that itâ€™s dangerous if Iâ€™m not watching her at all times with the legs wobbling back-and-forth. In addition to the landscaper I had a contractor helping me with the installations. The filter does not work at all it is very disappointing. I wish it had a stronger filter and the durability was a little more promising. I feel like I overpaid because of the desperate times this item is not so great, may just take it down. I hope this was good feedback, I feel regret for this purchase. I did email about the installation process and the filter but have not yet heard back from them almost 2 weeks.
Feeling Relieved and Relaxed
I was a little worried about ordering this pool since I saw so many reviews about people not getting theirs, two shipments, back ordered and so forth, but with the entire country looking for pools this summer, I pulled the trigger and rolled the dice. Low and behold the pool arrived within 4 days and was shipped in a box within a box. All the pieces were there and the box was unopened! Could not have been more happy. Customer service was easy to get a hold of and helped me track my item, as I wanted to stay on top of them in fear of previous reviews. NO ISSUES! The pool itself seems good, the instructions are lame but the picture on the box and on the website was the real hero when setting up the filter and pump hoses. Pump seems to working fine and my pool chemistry is holding levels. I have received 2 sun burns so far and will be applying more sun block although that is not the pools fault.... I also ordered a pool cover at a later date and I received it within 3 days and have no issue with it other than putting it on after every use... my wife insist of it as she fears a squirrel or raccoon may go for a swim and drown... sounds crazy to me, but what the heck.. I have done crazier things to keep my wife happy. All in all.. pretty sunburned and happy!