Questions? We’ve Got Answers.

Helpful answers about product features, setup, and more

What material is the wheelchair made of?

The wheelchair is constructed from aluminum. This material choice supports everyday use while maintaining the structural integrity needed for the product's intended applications.

What are the dimensions of the wheelchair?

The wheelchair measures 16 x 18 x 17.5 inches (length x width x height). Use these measurements to confirm the product fits your intended setup before ordering.

Who is the wheelchair intended for?

The wheelchair is intended for individuals with mobility needs, including wheelchair users, those recovering from injury, and people who need additional support for daily activities. Confirm the weight capacity, dimensions, and any installation requirements match the user's specific situation before ordering.

What is the best way to maintain the wheelchair?

Clean with mild soap and water; rinse thoroughly. Aluminum resists rust but can show water spots if left wet. Regular light cleaning extends the lifespan of the wheelchair and keeps it looking and performing well over time.

What finish does the wheelchair come in?

This wheelchair comes in black. The color provides a neutral finish that coordinates with a wide range of décor styles.

Who makes the wheelchair?

The wheelchair is made by Feather Chair. Feather Chair produces this item as part of its lineup, and product details such as specifications, included accessories, and warranty terms are set by the brand.

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Thomas Marks-Strauss (Carmel, US)
HORRIBLE CUSTOMER SEVICE!!! SHOULD NOT BE IN BUSINESS!!!!!!!!!!!!!!

Called customer service before placing my wheelchair order to make sure that it would arrive on time for an international trip. Customer service assured me that it would be delivered in time for my trip before placing my order. A few days later after placing my order, I noticed that my order had not shipped yet. I was nervous that it would not arrive on time so I called customer service again. This time they said that there was no way that the order would arrive on time and they refused to put a rush on the order even in light of my circumstances. So I asked VMI to please immediately cancel the order. Had I known that the order would not be filled. I have never have placed it . At this point, they said they could not cancel the order because it was in queue for shipment. Customer service said I would have to return the item after it arrived because there is no way to stop the order. Having returned my trip I contacted customer service for directions on how to return the order. I asked them to please cover the cost of return postage. They refused multiple times even though I had done everything possible to make sure that this transaction would go smoothly. They finally agreed to pay for a return postage only after threatening to file a claim with the Better Business Bureau, the Attorney General’s office, and giving them a bad review.