Questions? We’ve Got Answers.

Helpful answers about product features, setup, and more

How many BTUs is the Pioneer 12000 BTU mini split air conditioner and heat pump?

It is rated at 12,000 BTUs per hour for both cooling and heating, with a 19.5 SEER cooling efficiency and 10 HSPF heating efficiency.

What size room can the Pioneer 12000 BTU mini split cool and heat?

It is recommended for small areas and rooms between 350 and 450 square feet, such as garages, guest houses, or home additions.

What power supply does this Pioneer ductless mini split need?

It requires a 208/230-volt, 60 Hz power supply, and installation by an HVAC specialist is recommended.

What is included with the Pioneer WYS mini split system?

You get an indoor unit, outdoor unit, wireless remote control, flare connection leak-guard sealer, installation manual, and user's manual. A 16-foot installation kit is pre-attached to the indoor unit, with copper lines, communication wire, a 10-foot drain hose, wall cap, sleeve, and putty.

What comfort and safety features does this mini split have?

Features include adjustable temperature, adjustable louvers, automatic restart after power loss, sleep mode, a timer, an air filter, automatic temperature sensors, and refrigerant leakage detection. It also offers low ambient cooling down to 5 degrees Fahrenheit.

How big and how loud are the indoor and outdoor units?

The indoor unit is 7.44 x 31.57 x 11.69 inches and weighs 19 pounds, and the outdoor unit is 13.11 x 31.5 x 21.81 inches and weighs 70.33 pounds. Indoor sound is 38/32/24 dB(A) and outdoor sound is 55 dB(A), backed by a 2-year manufacturer warranty.

Didn’t find your answer?

Don't hesitate to contact us