Questions? We’ve Got Answers.

Helpful answers about product features, setup, and more

How big is the vacuum?

The vacuum measures 13.98 x 13.98 x 4.13 inches (length x width x height). Use these measurements to confirm the product will fit your intended space and clearance areas before ordering.

What is the vacuum used for in the home?

The vacuum handles its core household function — heating, cooling, cleaning, filtering, or related home utility tasks depending on the model. Place it in the room where the function is needed, confirm power requirements, and follow setup steps from the included instructions.

What does Open Box mean for the vacuum?

Open Box means the vacuum was returned by a previous buyer in like-new condition. The original packaging may have been opened or shows minor wear, but the product itself has been inspected and confirmed to be in working order. Open Box items can be a way to get a discount on an otherwise current-stock item.

What connectivity options does the vacuum support?

The vacuum supports voice/smart-home compatible. Confirm your existing devices, network, or smart-home setup are compatible before purchase. Setup instructions for pairing or connection are included with the product.

Who makes the vacuum?

The vacuum is made by Viomi. Viomi produces this item as part of its lineup, and product details such as specifications, included accessories, and warranty terms are set by the brand.

How much does the vacuum weigh?

The vacuum weighs approximately 10 pounds. Use this figure when planning where to position the unit and how to handle it during setup.

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