####Item is open box, unharmed and in very good condition. All accessories or parts are included with the item.####

• Vented 18-inch gas log set features 45,000 BTUs, heating up to 1,650 square feet for a warm, cozy home any time of year
• Heats the air and circulates the warmth through the room, much like your central heating system
• Hand-painted logs cast in concrete from real wood for amazing detail and a high-end look; Uses superior refractory ceramics to ensure a long lifespan
• U-Burner chassis design provides large flames throughout the log set to create a realistic fire; Chassis is solid and powder-coated for lasting durability
• Operates off of natural gas with user-friendly manual match-light ignition for easy startup
• Fireplace accessory suitable for indoor use only; Must be installed in a masonry or agency-approved firebox and flue must always be open during use; Some assembly required
• Minimum firebox required, front (D x W x H): 15 x 24 x 18 inches
• Minimum firebox required, rear (D x W x H): 15 x 22 x 18 inches
• Heating area: 1,650 square feet
• Color: Heartland Oak
• Dimensions (D x W x H): 13.50 x 20 x 18 inches
• Weight: 50 pounds
• Product Condition: Open Box – Like new
• Product Warranty: 30-day VMInnovations warranty

Shipping Information

VMInnovations is proud to offer fast, free shipping every day. Items are typically delivered between 1-3 days.

Most orders placed before 2:00 PM CST ship the same day.

Free Shipping Details

• Our free shipping service is standard ground shipping with FedEx, USPS, or a regional carrier.
• Items are usually delivered in 1-3 days, but some may take up to 5 days.
• Some orders may require a signature before delivery.
• At this time, we only offer free shipping inside the 48 continental United States.
• Free shipping is not available for APO/FPO.
• Some items can be shipped to Alaska, Hawaii, or Puerto Rico. Please note free shipping does not apply to these locations. You will need to select the AK/HI/PR shipping in your cart.
• We are currently unable to ship items internationally.

Freight Shipping Information (LTL)

Some items are too large to be shipped with a regional carrier, FedEx, or USPS, and we ship these items with our freight carriers.

Please read the information below so you fully understand the delivery process and requirements.

Required Actions

We will need your phone number for the delivery. The carrier will need to call you in order to set up a delivery time. Please make sure the number you provide during checkout is the best one to reach you. If paying with PayPal, please make sure the number on your account is accurate.

You'll need to inspect your package upon arrival before you sign. If your order arrives damaged, you should sign "DAMAGED" on the delivery receipt. If the item is damaged to the point that it is not usable, you can refuse the item.

Please notify and, if possible, send photos of any damage to vminnovations_help@email.spreetail.com, along with your order number. A member of our Customer Experience team will reach out to you with further instructions.

Delivery Information

At this time, we do not offer "in-home" deliveries. Your shipment must be delivered to the curbside and will require a signature. Please be sure you are able to move the item after it arrives, as the carrier will not be able to assist.

We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Experience team at 866-639-9320. Please note that if we are unable to cancel your order before it ships, you will be responsible for the shipping charges.

If the item is returned from the freight company for any reason other than damage, additional shipping or storage fees may apply. Reasons may include invalid or incorrect address information, and incorrect phone number or contact information, or failing to schedule or missing an already scheduled delivery appointment.

If the item is delivered and a return is requested, the freight shipping fees will be deducted from the final refund amount.