Shipping Information
VMInnovations is proud to offer fast, free shipping every day. Items are typically delivered between 1-3 days.
Most orders placed before 2:00 PM CST ship the same day.
Free Shipping Details
- Our free shipping service is standard ground shipping with FedEx, USPS, or a regional carrier.
- Items are usually delivered in 1-3 days, but some may take up to 5 days.
- Some orders may require a signature before delivery.
- At this time, we only offer free shipping inside the 48 continental United States.
- Free shipping is not available for APO/FPO.
- Some items can be shipped to Alaska, Hawaii, or Puerto Rico. Please note free shipping does not apply to these locations. You will need to select the AK/HI/PR shipping in your cart.
- We are currently unable to ship items internationally.
Freight Shipping Information (LTL)
Some items are too large to be shipped with a regional carrier, FedEx, or USPS, and we ship these items with our freight carriers.
Please read the information below so you fully understand the delivery process and requirements.
Required Actions
We will need your phone number for the delivery. The carrier will need to call you in order to set up a delivery time. Please make sure the number you provide during checkout is the best one to reach you. If paying with PayPal, please make sure the number on your account is accurate.
You'll need to inspect your package upon arrival before you sign. If your order arrives damaged, you should sign "DAMAGED" on the delivery receipt. If the item is damaged to the point that it is not usable, you can refuse the item.
Please notify and, if possible, send photos of any damage to vminnovations_help@email.spreetail.com, along with your order number. A member of our Customer Experience team will reach out to you with further instructions.
Delivery Information
At this time, we do not offer "in-home" deliveries. Your shipment must be delivered to the curbside and will require a signature. Please be sure you are able to move the item after it arrives, as the carrier will not be able to assist.
We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Experience team at 866-639-9320. Please note that if we are unable to cancel your order before it ships, you will be responsible for the shipping charges.
If the item is returned from the freight company for any reason other than damage, additional shipping or storage fees may apply. Reasons may include invalid or incorrect address information, and incorrect phone number or contact information, or failing to schedule or missing an already scheduled delivery appointment.
If the item is delivered and a return is requested, the freight shipping fees will be deducted from the final refund amount.
Customer Reviews
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I rate this transaction a five for fast shipping and customer service. I purchased the Renogy Rego 3000 Split-Phase Inverter because I have used it in the past in my RV. It is a wonderful inverter providing great management over the charging process for high capacity 400Amp Renogy batteries. It also allows for management of incoming shore power amperage from 15 to 50 AMPs (great for much-docking) and control of the charging rate to the batteries from 5 to 150 AMPs. This adjustable charge rate lets me tune the charging perfectly with my generator based on working loads.
This model allows for RV-C communication between the batteries and the various Rego Chargers in the system which maintains the batteries to the ultimate charge state. I use them at 10000ft in harsh winter conditions and the Inverter is up to the task. I have used my current Renogy Rego 3000 Split-Phase Inverter for almost 3 years and it has functioned perfectly and I expect nothing less from this unit.
The unit shipped by VMInnovations reflecting a status of New. When I received it I found it was in excellent shape and working condition but it was not new with all wrappings, accessories and warranty cards, etc. VMInnovations handled this problem very quickly by providing a very fair settlement for me to keep the Renogy Rego 3000 Split-Phase Inverter.
I also purchased a Renogy Combiner Box and 2 Renege 400 Watt Solar Blankets from VMInnovations and they were all new as promised. My transaction with them was excellent, pricing was fantastic, shipping was fast and customer service was excellent. I would purchase again from VMInnovations without any hesitation!
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