Questions? We’ve Got Answers.

Helpful answers about product features, setup, and more

What size is the neck wrap?

The neck wrap measures 25 x 4.2 x 1 inches (length x width x height). Use these measurements to confirm the product fits your intended setup before ordering.

What warranty coverage does the neck wrap have?

Yes. The neck wrap is backed by 3-year manufacturer warranty. Coverage details and claim procedures are provided by the manufacturer; retain your order receipt as proof of purchase if you ever need to file a claim.

What finish does the neck wrap come in?

This neck wrap comes in stone. The color provides a neutral finish that coordinates with a wide range of décor styles.

Who makes the neck wrap?

The neck wrap is made by UTK Jade. UTK Jade produces this item as part of its lineup, and product details such as specifications, included accessories, and warranty terms are set by the brand.

How much does the neck wrap weigh?

The neck wrap weighs approximately 1.2 pounds. Use this figure when planning transport, handling, or placement of the item.

What should I know about the neck wrap before buying?

The neck wrap from UTK Jade brings together a few practical features worth highlighting:

  • 3-year manufacturer warranty

Review the product description and specifications to confirm it matches your specific needs before placing your order.

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Infrared heating neck wrap with jade stones that customers said provides pain relief for neck, shoulder, and back. Features adjustable heat settings (low/medium/high), auto shut-off timer, and compact carrying case. While many praised its effectiveness saying it "feels amazing" and provides "instant relief," some noted concerns about velcro adhesion, comfort fit, and inconsistent heating on lower settings.

  • Amazing relief. Instant relief for my neck, you can set the temp and how long you want it on.
  • The jade stones heat up to provide pain relief. Soft and comfortable to wear.
  • The jade stones are soothing and perfectly distribute the heat.
  • 5 stars: 20 (51%)
  • 4 stars: 8 (21%)
  • 3 stars: 4 (10%)
  • 2 stars: 4 (10%)
  • 1 star: 3 (8%)
A
Anonymous
It Was Just OK

I do get a lot of neck cramps as I work on my computer was excited to try this UTK Jade Stone Infrared Neck Heating Pad Wrap. First off the velcro did not stick very well. I started it out in the lowest setting and barely felt warm. I did finally put it on highest setting and it did feel warm enough. It helped just slightly. I like that it has an auto shut off.

A
Anonymous
Great product

I love this neck heating pad it is easy and so convenient and doesn't take up to much room. It's small but very powerful and relieves sore muscles in the neck and especially the shoulders. It also has a carry bag to keep dust and anything off and doesn't take up much room on a shelf or in a drawer.

A
Anonymous
Basic but usable

Product works but could be better. There are 3 cords that connect to each other which I feel is pointless why it couldn't just be one cord. It is not very comfortable to wear and the settings are very basic.

A
Anonymous
I like it okay.

This heating pad is specifically designed for your neck area. While it does a really good job of providing heat to the neck it's not that comfortable to have around your neck. The 'collar' jabs into your throat. So if you can deal with that and get comfortable it's a winner.

A
Anonymous
Love it!

This neck infrared heating pad is not only great for neck it can be wrapped on calf thigh arm. The stones heat up fast providing warmth to area. It has a timer with auto shut off. It wraps up and fits in a small carry bag (approx 5 x 6) allowing me to take it anywhere.

A
Anonymous
Feels great for neck pain

As I've gotten older I've suffered from neck pain more and more frequently. I've been searching for a few years for a non-medicinal solution and I think I've finally found it in this heating pad. Not only does my neck feel way better when I wear it I find myself more relaxed both mentally and physically. Glad this thing has a timer on it in case it makes me fall asleep! The only knock it that it has to be plugged in to work but fortunately I have a plug right by my sofa. Love this thing!

A
Anonymous
Amazing relief.

Wow I am so shocked how therapeutic this was on my neck. It feels amazing. Instant relief for my neck or could put anywhere for pain relief. You can set the temp and how long you want it to stay on for then it will automatically turn off. So relaxing!

A
Anonymous
Great quality!

I got this to use for my neck been having neck pain for the past few months. the product is small and easy to hv in your bag or wherever you need it at the office. It’s very easy to use has control to adjust to your liking. I’m seeing a difference since I started using it the pain got less I will continue using it.

A
Anonymous
Natural Jade Healing

I have arthritis in my neck and this neck wrap has been such a blessing! The jade stones heat up to provide pain relief. The wrap itself is soft and comfortable to wear and it’s easy to adjust and get on/off. There is also a one-hour shutoff timer so I often wear while laying down for a rest and don’t have to worry about the wrap overheating. I highly recommend!

B
BigAl
On the Fence

The UTK Jade Stone Infrared Heating pad wrap did as advertised. Flattened out, I was able to use it on sore lower back. The stones heated up and I did experience relief. Would I have gotten the same results with a regular heating pad, I think so. I will continue to use the product for convenience sake not due to the jade stones.

M
MaLaRob
Such a relief!

This is a great little heating pad! I used the pad on my back after I pulled a muscle while playing golf. It quickly made a difference. I like the small compact size, the soft neoprene wrap, and convenient carrying case. The jade stones are soothing and perfectly distribute the heat. Adjusting the timers and changing heat levels is super easy.

B
BigAl
On the Fence

The UTK Jade Stone Infrared Heating pad wrap did as advertised. Flattened out, I was able to use it on sore lower back. The stones heated up and I did experience relief. Would I have gotten the same results with a regular heating pad, I think so. I will continue to use the product for convenience sake not due to the jade stones.

A
Anonymous
On the Fence

The UTK Jade Stone Infrared Heating pad wrap did as advertised. Flattened out I was able to use it on sore lower back. The stones heated up and I did experience relief. Would I have gotten the same results with a regular heating pad I think so. I will continue to use the product for convenience sake not due to the jade stones.

M
MaLaRob
Such a relief!

This is a great little heating pad! I used the pad on my back after I pulled a muscle while playing golf. It quickly made a difference. I like the small compact size, the soft neoprene wrap, and convenient carrying case. The jade stones are soothing and perfectly distribute the heat. Adjusting the timers and changing heat levels is super easy.

A
Anonymous
Such a relief!

This is a great little heating pad! I used the pad on my back after I pulled a muscle while playing golf. It quickly made a difference. I like the small compact size the soft neoprene wrap and convenient carrying case. The jade stones are soothing and perfectly distribute the heat. Adjusting the timers and changing heat levels is super easy.

s
superbeetle
Awesome Product!

This neck heater works great. I like the feel of the stones and the material is durable and comfortable.

A
Anonymous
Awesome Product!

This neck heater works great. I like the feel of the stones and the material is durable and comfortable.

s
superbeetle
Awesome Product!

This neck heater works great. I like the feel of the stones and the material is durable and comfortable.

D
Dave
Wife likes it

While I havent gotten to use this too much my wife has. I find the settings work fine. High can get a little too hot for her

A
Anonymous
Wife likes it

While I haven’t gotten to use this too much my wife has. I find the settings work fine. High can get a little too hot for her

D
Dave
Wife likes it

While I havent gotten to use this too much my wife has. I find the settings work fine. High can get a little too hot for her

N
Nikkikw
Revolutionary.

The UTK Jade Stone Infrared Neck Heating Pad is just fantastic. The Jade stones heat up to just the right temp. It's definitely not like your regular heating pad. I love the auto shut off feature that makes using it safer. It was overall comfortable and well fitting. I'm was very impressed with this product.

A
Anonymous
Not what I expected

I thought this item would help me with slight arthritis pain. It did not. The product is overall not very user friendly. The controller which regulates the heat level and time period is not very sleek. There is a lot of information crammed into a small space and it is actually kind of hard to read. I decided to use a somewhat low setting initially just to see how hot it would get. It did not feel hot at all so I cranked it up. Still not hot. Last resort I put it on the highest setting for 30 minutes. It still barely got warm. I imagined very hot temperatures based on the red stones in the picture; however it barely got luke warm. Another disadvantage is that everything is wired. There is a wire to the wrap from the controller and then the controller wire has to be plugged into the wall. Not very easy to use. Since it never really got warm I didn't even measure its effectiveness with the wires. All in all I was not pleased with this product.

A
Anonymous
Revolutionary.

The UTK Jade Stone Infrared Neck Heating Pad is just fantastic. The Jade stones heat up to just the right temp. It's definitely not like your regular heating pad. I love the auto shut off feature that makes using it safer. It was overall comfortable and well fitting. I'm was very impressed with this product.

N
Nikkikw
Revolutionary.

The UTK Jade Stone Infrared Neck Heating Pad is just fantastic. The Jade stones heat up to just the right temp. It's definitely not like your regular heating pad. I love the auto shut off feature that makes using it safer. It was overall comfortable and well fitting. I'm was very impressed with this product.

L
Lisamichelle12
Not what I expected

I thought this item would help me with slight arthritis pain. It did not. The product is overall not very user friendly. The controller which regulates the heat level and time period is not very sleek. There is a lot of information crammed into a small space and it is actually kind of hard to read. I decided to use a somewhat low setting initially just to see how hot it would get. It did not feel hot at all, so I cranked it up. Still not hot. Last resort I put it on the highest setting for 30 minutes. It still barely got warm. I imagined very hot temperatures based on the red stones in the picture; however, it barely got luke warm. Another disadvantage is that everything is wired. There is a wire to the wrap from the controller and then the controller wire has to be plugged into the wall. Not very easy to use. Since it never really got warm, I didn't even measure its effectiveness with the wires. All in all, I was not pleased with this product.

L
Lisamichelle12
Not what I expected

I thought this item would help me with slight arthritis pain. It did not. The product is overall not very user friendly. The controller which regulates the heat level and time period is not very sleek. There is a lot of information crammed into a small space and it is actually kind of hard to read. I decided to use a somewhat low setting initially just to see how hot it would get. It did not feel hot at all, so I cranked it up. Still not hot. Last resort I put it on the highest setting for 30 minutes. It still barely got warm. I imagined very hot temperatures based on the red stones in the picture; however, it barely got luke warm. Another disadvantage is that everything is wired. There is a wire to the wrap from the controller and then the controller wire has to be plugged into the wall. Not very easy to use. Since it never really got warm, I didn't even measure its effectiveness with the wires. All in all, I was not pleased with this product.

J
Jpsp8184
Love it

For years Ive had tension neck pain and I dont always have someone to help massage it. When I saw the UTK heat for pain relief neck pad I decided to give it a chance. Im very happy that I did, I absolutely love it. After using it I decided to look on the companies website and saw numerous other bands, knew, heating pads in all sizes, shoulder pads. If you are looking at the UTK neck band do yourself a favor and get it, you wont regret it.